At Gravitec Labs, we strive to deliver high-quality digital solutions, training, and support services. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds may be considered. By engaging with our services through https://graviteclabs.com, you agree to the following terms.
1. Cancellations
- Service Orders:
- Once an order for a service (such as customization, configuration, training, or support) has been confirmed and work has commenced, cancellations will not be accepted.
- If you wish to cancel before any work has started, you may request cancellation within 24 hours of purchase/confirmation by contacting us at support@graviteclabs.com.
- Training & Events:
- Cancellations for workshops, webinars, or training programs must be requested at least 7 days before the scheduled date for eligibility of a partial refund (see Refunds section).
- No cancellation requests will be accepted within 7 days of the scheduled event.
2. Refunds
- Digital Services:
- Since our services involve personalized configurations, digital work, or knowledge-based consulting, fees once paid are generally non-refundable.
- In exceptional cases, if services have not been initiated, a partial refund (up to 80%) may be approved at our discretion.
- Training & Events:
- If you cancel at least 7 days prior to the scheduled start, you may receive a refund of 70% of the fee.
- No refunds will be provided for cancellations made within 7 days of the event.
- In cases where Gravitec Labs cancels or reschedules an event, participants will receive a full refund or credit towards the rescheduled session.
- Subscription-Based Services:
- For recurring subscriptions, refunds will not be provided for the current billing cycle. You may cancel future renewals at any time by contacting our support team.
3. Non-Refundable Items
The following are strictly non-refundable:
- Custom development or configuration work has already started or been completed.
- One-time setup fees.
- Software licenses procured through third-party vendors on your behalf.
- Administrative or transaction charges associated with payment processing.
4. How to Request a Cancellation or Refund
To request a cancellation or refund, please email support@graviteclabs.com with:
- Your full name
- Order/Invoice number
- Date of purchase
- Reason for cancellation/refund request
Our team will review your request and respond within 5–7 business days.
5. Processing of Refunds
- Approved refunds will be processed to the original mode of payment within 7–14 business days.
- Any bank charges, gateway charges, or administrative fees incurred during payment or refund processing will be deducted.
6. Contact Us
If you have any questions about this Refund & Cancellation Policy, please contact us:
Gravitec Labs
05, Meera, New Koba, Gandhinagar, Gujarat, PIN:382421
Email: support@graviteclabs.com
Note: Gravitec Labs reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be posted on our website and will take effect immediately unless otherwise stated.